What should I wear while playing airsoft?
Sergeant A suggests that eye protection be worn at ALL TIMES in order to prevent injury to your eyes. As you play at your own risk, please play safely! The consumer or purchaser releases Sergeant A of all liability, regarding use of the product or otherwise, by agreeing to the terms at checkout and by successfully submitting/placing an order online or over the phone.
What are my buyer responsibilities?
The buyer/consumer who purchases from Sergeant A's Airsoft is responsible for informing themselves of all local and state laws. Additionally any person whom purchases from our website is responsible for reviewing and accepting all terms and conditions set forth on sergeantasairsoft.com. Once your order online or phone order is completed, the customer releases Sergeant A of all liability related to acknowledgment of terms and conditions, return policies, and product use liability. The consumer is also responsible for reviewing and informing themselves of all product warranty terms and exclusions to such terms.
Why does my gun have an orange tip?
All airsoft guns are required to have the tip of the barrel permanently colored in orange by Federal Law. Any person who changes, alters, removes, or obliterates any coloration or markings that are required by any applicable state or federal law or regulation, for any imitation firearm (replica firearm), or device in any way that makes the imitation firearm (replica firearm) or device look more like a firearm is guilty of violating the state or federal law.
Removal of the orange tip immediately voids your product warranty!
Is airsoft legal where I live? Airsoft is legal in most places in the U.S. but there are restrictions in certain areas. It is your responsibility to know and follow any local laws governing the use of airsoft guns.
What are your hours of operation?
Our customer service email hours of operation are Monday through Friday 12pm to 5pm EST for phones and 10am-5pm EST for emails. We are closed on all major holidays and weekends.
How do I contact customer service?
You may contact customer service for general inquiries by email at email@example.com.
Please have all order information/product information available in email for our support team for assistance.
When will my email be answered?
You may contact Customer Service through email at firstname.lastname@example.org. We check and answer our emails throughout the day. Emails will generally be answered within 24 hours of receipt. However, emails received over the weekend or on a holiday will be answered the next business day. Most emails will be answered the same day that they were received, however, high volume in calls/emails may delay response time.
All returns require an RMA #. To obtain an RMA # contact us by email. You must submit the RMA request within the warranty or return period for your product.
Removal of the federally mandated orange tip on any airsoft gun voids all warranties and possibilities of return. NO EXCEPTIONS.
Does every gun have the same warranty?
Can I return parts?
All sales are final on parts.
What about tactical gear/clothing?
Tactical Gear and Clothing can be returned for a refund as long as the items are returned in brand new, unused condition, with all original tags and packaging. Garments that show any signs of wear will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense.
What if I drop my gun and it breaks?
Due to the nature of airsoft products, warranties cover internals only. External damage to airsoft guns is not covered.
What about shipping charges, do I get a refund on those? Shipping charges are non-refundable. Returned orders which received free shipping will receive a refund less the original shipping cost.
Do I have to pay to return my item?
Return shipping costs: We will cover return shipping costs on items which are reported as defective within 1 day of receipt of shipped package. After that the customer is responsible for all return shipping costs.
If I take my gun apart, is the warranty still in place?
It is not. Do not attempt to disassemble or repair any items, doing so will void all warranties. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product.
How long will it take to process my refund?
All refunds will be processed within 2 weeks from the moment we receive all the item(s) back.
Can I cancel my order? Yes, we can attempt to cancel your order. You can contact us at email@example.com. Please provide your order number and the name on the order as well as the word CANCEL as the email subject. We can cancel any order that has not been processed. If the order has been processed there is no guarantee that we can cancel the order.
Where do you ship from?
Most orders ship out of our warehouse located in Oakdale, MN. Some orders will ship out of one of our fulfillment centers located in Ohio and California. This means that some orders may be split depending on which items are ordered.
***How much does shipping cost?***
Its is free with orders in the US. international orders need to first email Sgt. A and get order instructions and cost for their country.
What if I want to ship to an address other than my verified billing address?
Orders shipped to an address other than the verified credit card billing address may require additional verification before they can be approved for shipping. We will send an email notifying you of information needed in that case. This may delay processing and next day shipping. We recommend that you ship directly to the address where you receive your credit card statements or verified
**Only US shipping is free. International customers need to email Sgt A for instructions and cost of shipping.**
If your country is not listed below, then there are no special restrictions for shipping airsoft guns to your country that we are aware of. However, we still recommend checking with your local authorities before placing your order as import laws are subject to change. Sergeant A will not be held responsible for delays or confiscations by customs or law enforcement due to non-compliant products being ordered and shipped outside of the US.
Must be 18 years of age or older to purchase any and all products from sergeantasairsoft.com
This table is FOR REFERENCE ONLY and shall not be used in contradiction to any applicable laws from any entity in which they may apply. Laws are also subject to change and those changes may not be reflected on this sheet. Airsoft Station does not provide any state or country compliant marking services such as painting, taping, or branding products such that they may require by local, city, state, region, county, country, or otherwise law. It is the purchaser's responsibility to know any and all applicable laws. By placing an order you also agree that you are able to legally import and posses any and all products in your order.
Shipping fees are non-refundable, there are absolutely no exceptions. If a shipment is deemed as not deliverable and returned to us, the return shipping fee charged to us by the shipping company will be deducted from the amount we are able to refund. It is the customer's responsibility to research any local restrictions concerning the products being purchased. We will provide proof of shipping in the form of a tracking number. The buyer assumes all responsibility for the shipment once it has left our warehouse. We will not be held responsible for shipments seized by any country's customs. By purchasing products from sergeantasairsoft.com you agree that you are responsible for any and all additional fees related to, but not limited to, import taxes, tariffs, VAT, etc.
Sergeant A's Airsoft is an Airsoft Station Wholesaler and Airsoft Stations international shipping list is here: Click Here