Sergeant A's FAQ

Frequently Asked Questions:

 

Airsoft Safety


What should I wear while playing airsoft?


Sergeant A suggests that eye protection be worn at ALL TIMES in order to  prevent injury to your eyes. As you play at your own risk, please play safely! The consumer or purchaser releases Sergeant A of all liability, regarding use of the product or otherwise, by agreeing to the terms at checkout and by successfully submitting/placing an order online or over the phone. 
 

What are my buyer responsibilities?


The  buyer/consumer who purchases from Sergeant A's Airsoft is  responsible for  informing themselves of all local and state laws.  Additionally any  person whom purchases from our website is responsible  for reviewing and  accepting all terms and conditions set forth on  sergeantasairsoft.com. Once  your order online or phone order is  completed, the customer releases  Sergeant A of all liability related to  acknowledgment of terms and  conditions, return policies, and product  use liability. The consumer is  also responsible for reviewing and  informing themselves of all product  warranty terms and exclusions to  such terms. 
 

Why does my gun have an orange tip?


All  airsoft guns are required to have the tip of the barrel permanently   colored in orange by Federal Law. Any person who changes, alters,   removes, or obliterates any coloration or markings that are required by   any applicable state or federal law or regulation, for any imitation   firearm (replica firearm), or device in any way that makes the  imitation  firearm (replica firearm) or device look more like a firearm  is guilty  of violating the state or federal law. 
Removal of the orange tip immediately voids your product warranty! 
 

Is airsoft legal where I live? Airsoft   is legal in most places in the U.S. but there are restrictions in   certain areas. It is your responsibility to know and follow any local laws governing the use of airsoft guns.


Customer Service


What are your hours of operation?


Our  customer service email hours of operation are Monday through Friday  12pm to  5pm EST for phones and 10am-5pm EST for emails. We are closed  on all  major holidays and weekends. 
 

How do I contact customer service?


You  may contact customer service for general inquiries by email at  sergeantaairsoft@gmail.com.
 

Please have all order information/product information available in email for our support team for assistance.

 

When will my email be answered?


You  may contact Customer Service through email at  sergeantaairsoft@gmail.com.  We check and answer our emails throughout  the day. Emails will  generally be answered within 24 hours of receipt.  However, emails  received over the weekend or on a holiday will be  answered the next  business day. Most emails will be answered the same  day that they were  received, however, high volume in calls/emails may  delay response time.


Warranties/Returns


All  returns require an RMA #. To obtain an RMA # contact us by  email. You  must submit the RMA request within  the warranty or return period for  your product. 
 

Removal of the  federally mandated orange tip on  any airsoft gun voids all warranties  and possibilities of return. NO  EXCEPTIONS. 
 

Does every gun have the same warranty?
Yes.
 

Can I return parts?
All sales are final on parts. 
 

What about tactical gear/clothing?
Tactical  Gear and Clothing can be returned for a refund as long as the  items are  returned in brand new, unused condition, with all original  tags and  packaging. Garments that show any signs of wear will not be  accepted  under any circumstance and can be returned to the buyer at the  buyer's  expense. 
 

What if I drop my gun and it breaks?
Due to the nature of airsoft products, warranties cover internals only. External damage to airsoft guns is not covered. 
 

What about shipping charges, do I get a refund on those? Shipping   charges are non-refundable. Returned orders which received free   shipping will receive a refund less the original shipping cost.
 

Do I have to pay to return my item?
Return  shipping costs: We will cover return shipping costs on items  which are  reported as defective within 1 day of receipt of shipped package.  After that  the customer is responsible for all return shipping costs.  
 

If I take my gun apart, is the warranty still in place?
It  is not. Do not attempt to disassemble or repair any items, doing so   will void all warranties. Attempts to change the appearance or function   of any item you purchased from us will void the warranty and your  right  to return the product. 
 

How long will it take to process my refund?
All  refunds will be processed within 2 weeks from the  moment  we receive all the item(s) back. 


Order Cancellation


Can I cancel my order? Yes, we can attempt  to cancel your order. You can contact us at sergeantaairsoft@gmail.com.  Please provide your order number and the  name on the order as well as  the word CANCEL as the email subject. We  can cancel any order that has  not been processed. If the order has been  processed there is no  guarantee that we can cancel the order.


Shipping


Where do you ship from?
Most orders  ship out of our warehouse located in Oakdale, MN. Some  orders will ship  out of one of our fulfillment centers located in Ohio  and California.  This means that some orders may be split depending on  which items are  ordered.
 

***How much does shipping cost?***
Its is free with orders in the US. international orders need to first email Sgt. A and get order instructions and cost for their country.


What if I want to ship to an address other than my verified billing address?
Orders  shipped to an address other than the verified credit card  billing  address may require additional verification before they can be  approved  for shipping. We will send an email notifying you of  information needed  in that case. This may delay processing and next day  shipping. We  recommend that you ship directly to the address where you  receive your  credit card statements or verified 

Airsoft Equipment

Airsoft Equipment

International Shipping

Where does Sergeant A Ship

**Only US shipping is free. International customers need to email Sgt A for instructions and cost of shipping.**


If your country is not listed below, then there are no special  restrictions for shipping airsoft guns to your country that we are aware  of. However, we still recommend checking with your local authorities  before placing your order as import laws are subject to change. Sergeant A will not be held responsible for delays or confiscations by  customs or law enforcement due to non-compliant products being ordered  and shipped outside of the US. 

   

Must be 18 years of age or older to purchase any and all products from sergeantasairsoft.com

 

This  table is FOR REFERENCE ONLY and shall not be used in contradiction to  any applicable laws from any entity in which they may apply. Laws are  also subject to change and those changes may not be reflected on this  sheet. Airsoft Station does not provide any state or country compliant  marking services such as painting, taping, or branding products such  that they may require by local, city, state, region, county, country, or  otherwise law. It is the purchaser's responsibility to know any and all  applicable laws. By placing an order you also agree that you are able  to legally import and posses any and all products in your order.


Shipping  fees are non-refundable, there are absolutely no exceptions. If a  shipment is deemed as not deliverable and returned to us, the return  shipping fee charged to us by the shipping company will be deducted from  the amount we are able to refund. It is the customer's responsibility  to research any local restrictions concerning the products being  purchased. We will provide proof of shipping in the form of a tracking  number. The buyer assumes all responsibility for the shipment once it  has left our warehouse. We will not be held responsible for shipments  seized by any country's customs. By purchasing products from  sergeantasairsoft.com you agree that you are responsible for any and all  additional fees related to, but not limited to, import taxes, tariffs,  VAT, etc.


Sergeant A's Airsoft is an Airsoft Station Wholesaler and Airsoft Stations international shipping list is here:  Click Here